○ Suwon Station Civil Service Center, which has primarily performed certificate issuance, originally a service provided by cities and counties, ceases operations on March 16.
○ Gyeonggi Province will focus on multi-regional public services, organizing a recurring civil complaint response team that will fulfill a mediating and coordinating role.

Gyeonggi Province announced on March 1 that it would close the Suwon Station Civil Service Center on March 16.

In Gyeonggi Province, the Suwon Station Civil Service Center has primarily performed certificate issuance, a service originally provided by cities and counties. Judging it more efficient for public services closely related to residents to be provided by cities and counties, Gyeonggi Province has decided to close the center.

Opened on the second floor (AK Plaza) of Suwon Station in July 2010, the center has provided services such as general civil counseling, certificate issuance, financial welfare functions, employment counseling, and legal counseling.

However, 80% of the 140,000 civil complaints settled last year by the center were related to the issuance of certificates (resident registration copy/abstract, seal certificate, etc.) while general civil complaints and those regarding facility use accounted for a small portion.

Following the policy principle of Gyeonggi Province Governor Lee Jae-myung that the provincial administration should focus on multi-regional services and actively transfer powers to cities and counties for the services that they can directly provide, the closure of the Suwon Station Civil Service Center was discussed with Suwon City from last year with the two authorities agreeing this past January to close the center.

After the closure of the Suwon Station Civil Service Center, Gyeonggi Province will focus on multi-regional public services and organize a recurring civil complaint response team to actively collect feedback from residents who filed complaints and the institutions that settled them, mediating and coordinating resolutions.

“Though the operations of the Suwon Station Civil Service Center have been discontinued, Gyeonggi Province will continue its efforts to enhance resident satisfaction with public services by providing services based on empathy and communication at a multi-regional level,” said an official of Gyeonggi Province.