15 expert counselors will be working to handle 5,000 types of civil issues 

On May 16, Gyeonggi Province opened and launched operation of a call center to provide one-stop civil service to area residents.
An official of General Affairs Department emphasized the growing need for a call center, saying “There have been cases where people had to wait too long for an operator, or were being asked the same question repeatedly. Sometimes there were lost calls, complaints about poor service, and even cases of problems that were not addressed correctly.”
Gyeonggi Province will unify all counseling channels with this new call center (031-249-3000), where experienced counselors will be able to provide area residents with accurate information regarding a wide range of concerns.

The provincial call center is established near Maesan-dong office, in Gweonseon-gu, Suwon City.
Fifteen expert counselors are working at the call center to provide you with excellent service. Call the center if you have any questions or complaints about municipal government work.

For issues that require special expertise, the counselor will relay the call to the relevant department to solve the problem efficiently.
The call center will handle a total of 5,000 types of civil issues, including passports, 300 types of civil affairs dealt with by the provincial government, and other civil issues related to central government and corporate business. 

The call center will also receive reports from residents regarding transportation, illegal food, and other issues.
The call center operates from Monday to Friday, between 8 AM and 7 PM.
The Governor of Gyeonggi Province has put a strong emphasis on “quick and humble civil service” since taking office. The newly established call center will provide “people-first” civil service to Gyeonggi Province residents.