Gyeonggi Province Call Center provides a one-stop service for 5,300 types of civil issues, including passport issuance and civil complaints
“Callback service” on offer for calls that cannot be answered immediately

Mr. Kim, a 47-year-old self-employed businessman in Yangpyeong, needed passports for his wife and two children, for an overseas trip they were planning to celebrate the couple’s 20th wedding anniversary. When he saw the announcement on the Gyeonggi Province website that the new Gyeonggi Call Center (031-249-3000), which handles all civil questions and complaints at one go had been opened, he called the number right away. The counselor answered all his questions regarding the papers and procedure for passport issuance. Mr. Kim said, “In the past, my calls to the Gyeonggi Province usually had to be transferred to several people, but I was surprised that it was different this time,” adding “the counselor’s quick and detailed answer made me feel really satisfied with the service.” 

All civil inquiry calls to Gyeonggi Province are now directed to a single number: (031)249-3000.
Gyeonggi Province launched the new call center with an opening ceremony that was attended by Governor Kim Moon-soo and other related officials. The ceremony took place on the 7th floor of KT&G Suwon Building, on May 22nd.

The province began to collect and review case studies on government call centers last September, and established a detailed plan for the new call center after benchmarking central government call centers, as well as call centers in other cities and provinces.
There are 13 professional counselors working in the call center, who will be engaged in the following tasks:
*quick, accurate, and polite transfer of calls to related civil servants
*providing answers to questions regarding passports and other general inquiries (300 types of province-related inquiries and 5,000 types of G4C issues (electronic civil issue handling service: Government for Citizens))
*information on the provincial news, Gyeonggi Province tourism and provincial affairs
*registering resident’s issues (living environment, transportation, tour, sanitation, hygiene).

The call center operates from Monday to Friday, between 8 AM and 7 PM
When a Gyeonggi resident calls the center, the ARS (Auto-Reply System) will request the caller to press the appropriate button depending on the purpose of their call, such as 1 for complaints, 2 for inquiries and 3 for other. The call will then be assigned to a counselor, and counselor will provide the appropriate service.
Complaints will be handled through the electronic civil issue handling system.