Selected as Most Outstanding Agency in nationwide evaluation of local governments by ACRC, and expected to receive presidential citation

◇ Gyeonggi Province was ranked number one in customer service two years in a row in a nationwide examination of civil petitions filed with local governments hosted by the Anti-Corruption & Civil Rights Commission (ACRC). The photograph shows the Visiting Convergence Room of Gyeonggi Province in November in Paju City. ⓒ Gyeonggi G-News Heo Seon-ryang

Gyeonggi Province was selected as the leading local authority in terms of resolving civil complaints and difficulties from the public’s perspective two years in a row.

According to the nationwide examination and evaluation results of civil petitions filed with local governments announced by the Anti-Corruption & Civil Rights Commission (ACRC) on January 9, the province ranked first in Korea (Most Outstanding Agency) with 98.8 points, which was 21.1 points higher than the total average of 77.7. The province received good scores in all indexes including civil complaint prevention, settlement and management infrastructure, repeating its performance of last year.

The examination seeks to enhance the handling competencies of administrative agencies and improve service levels so as to address the continuous increase in public conflicts and complaints. Undertaken by the ACRC, the evaluation has been carried out since 2012 and targets 16 cities and provinces nationwide, which was expanded to 16 cities and provinces as well as 76 cities (lower-level local governments) last year.

The evaluation items include 29 indexes in the three fields of civil complaint prevention, settlement and management infrastructure. The ACRC will use this year’s evaluation as reference when selecting the grand prize winner of the annual e-People contest hosted by the ACRC annually. Accordingly, the province is expected to win the presidential citation at the 6th e-People Contest Awards Ceremony that will be held in February.

Gyeonggi Province made continuous efforts last year to establish institutional grounds and the secretariat for the Gyeonggi Province Ombudsman, which is the third conflict-regulating organization to protect the rights and benefits of residents. Moreover, it strove to establish a methodical complaint management system by creating an operating manual for complaints and managing a self-inspection system.

This year, Gyeonggi Province will implement the Gyeonggi Province Ombudsman system to investigate and handle violations of law and unfair administrative measures that occur in civil complaint settlement processes and to improve flawed systems.

“We will not rest on our laurels, but will instead make further efforts to resolve public complaints and difficulties,” said Jeon Bon-hee, Inspector-General of the province. “We will do our best to eliminate violations of rights as well as inconveniences and burdens experienced by residents by implementing the ombudsman system as soon as possible.”

ⓒGyeonggi G-News | Lee Jun-gyun eyekle@hanmail.net 

http://gnews.gg.go.kr/news/news_detail.asp?number=201401091106537055C048&s_code=C048