One call, one tweet and a big smile!
(Published May 23, 2012)

120 Gyeonggi Province Call Center, serving happiness 24 hours a day!

◇ The 120 Gyeonggi Province Call Center, located on the second floor of the International Exchange Hall at Gyeonggi Provincial Government Complex. ⓒ Reporter Park Dae-yeon

May 22, 2012. The Gyeonggi Province Call Center located on the first floor of the International Exchange Hall at the Gyeonggi Provincial Government Complex. Call center consultant answer rate of 97% and service response of 95%. Veteran call center consultants attentively listening to the residents of Gyeonggi Province today.

◇ A consultant providing customer service by phone. ⓒ Reporter Park Dae-yeon

Known for their quick, accurate, and courteous guidance services and for receiving rave reviews and satisfaction levels from the residents of the province, 120 Gyeonggi Province Call Center consultants undergo a three-month-long training program in which they learn the basics of their profession, such as call response techniques and appropriate language and intonation, before beginning to answer actual calls.

Gyeonggi Province Call Center Director Yu Won-yeong, commented, “Unlike the field consultants at the call center who deal with customers directly, online complaint and service call consultants have their own difficulties to face, such as abusive and violent language, due to the fact that consultation is handled online. However, through regular training and education, the consultants always respond cheerfully and courteously with a positive mindset.”◇ The regular consultant education program. ⓒ Reporter Park Dae-yeon

The 120 Gyeonggi Province Call Center, which began offering its services in May 2007, has been working hard to get closer to the residents of Gyeonggi Province under the slogan “We respond to every question concerning Gyeonggi Province.” Moreover, from April of this year, in the department of foreign language services, the existing English and sign language services have been improved, while the foreign language services have been expanded to include Japanese, Chinese, Mongolian, and Vietnamese. As such, the center has made it easier for foreigners to approach and use the services provided by the Call Center.
◇ The Foreign Language Guidance Service. ⓒ Reporter Park Dae-yeon

Calls to the 120 Gyeonggi Province Call Center can be automatically connected within the Gyeonggi Province area, and the center can be reached via the website 120.gg.go.kr or through SNS. Regarding the internet option, people can reach a consultant by filling out complaint forms and questionnaires on the Call Center homepage at http://120.gg.go.kr/, or by logging on to Twitter or Facebook and searching for ID ggsmart120. From next month, a SMS text service will begin operating as well.
◇ An SNS Civil Complaint Consultant. ⓒ Reporter Park Dae-yeon

At the 120 Gyeonggi Province Call Center, professional consultants are ready to respond to complaints and questions about traffic, tourism, daily living conditions, information, culture, education and other areas of public interest 24 hours a day, 365 days a year, with accurate information and a rapid, one-stop level of service.
◇ 120 Gyeonggi Province Call Center Night Consultants. ⓒ Reporter Park Dae-yeon

ⓒ G-News Plus News Gyeonggi Province University Student Press Corps ⓒ Reporter Park Dae-yeon

http://gnews.gg.go.kr/news/news_detail.asp?number=201205231341324668C056&s_code=C056